Total Network Designs provides managed IT services, cybersecurity, cloud solutions, and day-to-day technical support for small to mid-sized businesses throughout the Greater Louisville Area. We help organizations keep computers, servers, networks, Microsoft 365, backups, Wi-Fi, phones, and security tools running reliably without making technology harder than it needs to be. If your current provider is slow to respond, hard to communicate with, or not helping you plan ahead, our local, hands-on approach is built to give your team clearer support and a more stable technology environment.
Total Network Designs combines responsive support with practical planning, helping businesses make technology decisions that fit their operations, priorities, and budget. Our goal is to be a trusted long-term technology partner, not just a company you call when something breaks.
Our customers work with experienced technical professionals who take time to understand their environment and follow issues through to resolution. That helps reduce the frustration of being passed around without clear ownership.
We support small to mid-sized businesses with managed services, co-managed support, help desk assistance, monitoring, Microsoft 365, network management, and on-site support when needed. Recommendations are shaped around the way your business operates instead of forcing every company into the same model.
We help strengthen security through services such as email security, endpoint protection, vulnerability scanning, security awareness training, backup review, and cybersecurity planning. For specialized needs, we also work alongside a trusted cybersecurity partner with advanced assessment, cloud security, and compliance-readiness experience.
Managed service agreements are structured on a month-to-month basis, so customers stay because of service quality, responsiveness, communication, and performance. This approach supports long-term relationships built on trust rather than restrictive long-term contracts.
We work with small to mid-sized organizations that typically have 10 to 100 employees and depend on reliable technology every day. Common industries include financial and accounting firms, dental and medical practices, legal firms, manufacturing and construction companies, real estate and property management groups, government or municipal organizations, and professional services. We are a strong fit for businesses that want responsive support, proactive management, cybersecurity guidance, and a long-term technology partner.
Yes, Total Network Designs delivers a mix of remote support, proactive management, and on-site assistance when the situation calls for it. Because we are focused on the Greater Louisville Area and nearby Southern Indiana, we can support businesses that need both day-to-day help desk service and hands-on local support. This is especially helpful for network equipment, Wi-Fi, servers, workstation setup, cabling coordination, and office technology issues that cannot always be solved remotely.
Yes, many businesses come to us after dealing with slow response times, poor communication, recurring problems, or unclear ownership from a previous provider. Our process starts with a conversation about your business, current environment, pain points, goals, and support needs. From there, we can review your systems, identify immediate concerns, and recommend a practical path forward.
Managed IT services may include help desk support, remote monitoring and management, IT asset management, Microsoft 365 support, server and network management, backup monitoring, cybersecurity tools, cloud services, and long-term technology planning. We also help with projects such as cloud migrations, network design, Wi-Fi improvements, hardware procurement, VoIP phone systems, and business continuity planning. The exact mix depends on your environment, risk level, budget, and operational priorities.
Yes, we help businesses improve cybersecurity through practical services such as endpoint protection, email security, vulnerability scanning, security awareness training, backup review, firewall support, and security planning. We also support compliance-readiness efforts for organizations that need help aligning IT practices with frameworks or requirements such as HIPAA, PCI, CMMC, NIST, and other standards. We do not promise guaranteed compliance, but we can help identify gaps, prioritize improvements, and build a stronger security foundation.
Onboarding typically begins with an introductory conversation and an initial review of your existing technology environment. We may look at computers, servers, Microsoft 365, backups, cybersecurity protections, networking equipment, Wi-Fi, and overall system health so we can identify immediate risks and longer-term recommendations. Once the plan is approved, onboarding is handled in phases to document systems, configure tools, verify access, organize environments where needed, and establish support procedures with minimal disruption.
If your business needs more responsive IT support, clearer communication, stronger cybersecurity, or a practical plan for improving technology, Total Network Designs is ready to help. Schedule a consultation to discuss your current environment, your biggest frustrations, and the next steps for building a more stable, secure, and manageable IT foundation.
