Your internal IT team should not have to carry every ticket, project, security concern, and vendor issue alone. Total Network Designs provides co-managed IT support for Louisville businesses that need extra capacity, clearer ownership, and practical help without replacing the people they already trust.
The right co-managed IT relationship should fit around the people, processes, and responsibilities you already have. Total Network Designs helps Louisville businesses add technical support, project help, and IT coordination where internal resources are stretched.
We can help support everyday user needs such as device issues, account access, software questions, and troubleshooting. This gives your internal IT team more room to focus on work that requires their direct knowledge of the business.
Co-managed IT can include support for the systems behind daily operations, including networks, servers, cloud access, workstations, and related administration. We help your internal team address technical needs without leaving them to manage every detail alone.
Good IT support depends on clear documentation and consistent security practices. Total Network Designs can help document systems, review access needs, support onboarding and offboarding tasks, and help your team build a more organized approach to technology management.
When your business needs help with an IT project, outside vendor, or system change, we can work alongside your internal team to plan the work, coordinate technical requirements, and help reduce confusion during implementation.
No. Co-managed IT is designed to support your existing IT staff, not replace them. Total Network Designs can help with overflow support, projects, documentation, security tasks, and vendor coordination while your internal team keeps the ownership that makes sense for your business.
Pricing depends on the level of support you need, the number of users and devices, the systems involved, and whether you need ongoing support, project help, or both. The first step is to discuss what your internal team handles today and where extra help would make the biggest difference.
Yes, in many cases. We can review your current environment, understand how your tools and vendors are being used, and identify where Total Network Designs can provide useful support. We do not assume a change is needed before we understand the setup.
Onboarding starts with a review of your current IT responsibilities, systems, documentation, support process, and pain points. From there, we define where your internal team remains the owner, where we assist, and how support requests or project tasks should be handled.
Yes. Some businesses need ongoing co-managed support, while others need help with a specific project, upgrade, migration, or documentation effort. We can discuss the scope and recommend a practical approach based on what your team is trying to accomplish.
Urgent issues should have clear ownership before they happen. During setup, we discuss how requests are routed, who handles which systems, and when Total Network Designs should step in to assist your internal team.
If your internal IT team needs more capacity, clearer support coverage, or help moving projects forward, Total Network Designs can help you decide what a co-managed IT relationship should look like. Schedule a discovery call to review your current setup, identify the gaps, and discuss the next practical step.
